Roadpost Accessibility
Statement of Commitment:
Roadpost Inc. provides reliable access to global voice and data communications to individuals when working or travelling beyond cellular coverage. In providing our goods and services, we are committed to providing a barrier-free environment for all stakeholders, including our employees, prospective employees, customers, suppliers, and any visitors who may enter our premises, access our information, or use our services.
Roadpost Inc. understands that we have a responsibility to ensure a safe, dignified, and welcoming environment for everyone.
We are committed to incorporating accessibility into our policies, procedures, training, and best practices. We will review our policies and practices on an annual basis. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.
Roadpost Inc. is committed as an organization to working with necessary parties to make accessibility for all a reality. For additional information on our accessibility policies, plans, and training programs, please reach out to accessibility@roadpost.com.
Customer Service Accessibility Policy
COMMITMENT
Roadpost is committed to incorporating accessibility into our policies, procedures, training, and best practices and to making Roadpost’s goods and services accessible to everyone.
All goods and services provided by Roadpost will follow the principles of dignity, independence, integration, and equal opportunity.
DEFINITIONS
Assistive device: A technical aid, communication device, or other instrument that is used to maintain or improve the functional abilities of people with disabilities.
Disability:
- any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
- a condition of mental impairment or a developmental disability,
- a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
- a mental disorder, or
- an injury or disability for which benefits were claimed or received under the insurance plan
Guide dog: A highly training working dog that has been trained to provide mobility, safety, and increased independence for people who are blind.
Service Animal: A service animal for a person with a disability if:
- The animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as a vest or harness worn by the animal; or
- The person provides documentation from a member of one of the regulated health professional colleges confirming that the person requires the animal for reasons relating to a disability.
Support Person: In relation to a person with a disability, another person who accompanies them to help with communication, mobility, personal care, medical needs, or access to goods and services.
THE PROVISION OF GOODS AND SERVICES
Roadpost will make every reasonable effort to ensure that its policies, practices, and procedures are consistent with the principles of dignity, independent, integration and equal opportunity by:
- Ensuring that all customers receive the same value and quality
- Allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services, so long as this does not present a health & safety risk
- Use alternative methods when possible, to ensure that customers with disabilities have access to the same service, in the same place, and in a similar manner
- Accounting for individual accommodation needs when providing goods and services
- Communicating in a manner that accounts for the customers disability
ASSISTIVE DEVICES
People with disabilities may use their own assistive devices as required when accessing the goods or services provided by Roadpost. In cases where the assistive device presents a health or safety concern, or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods or services, up to the point of undue hardship.
GUIDE DOGS AND SERVICE ANIMALS
Roadpost is committed to supporting customers with a disability who are accompanied by a guide dog or service animals to premises that are open to the public. If a customer’s guide dog or service animal is excluded by law, Roadpost will offer alternative methods to enable the person with a disability to access goods and services, when possible.
SUPPORT PERSONS
Roadpost is committed to supporting customers with disabilities who are accompanied by a support person. At no time will the customer be prevented from having access to the support person on Roadpost’s premises. In situations where confidential information might be discussed, consent will be obtained by the customer before any potentially confidential information is mentioned.
NOTICE OR DISRUPTION OF SERVICES
In the event of a temporary disruption to facilities or services that customers with disabilities rely on to access or use goods or services, reasonable efforts will be made to provide advance notice. In the event of an unplanned temporary disruption, advance notice may not be possible. If a notification needs to be posted, Roadpost will ensure the following information is included (unless it is not readily available or known): goods or services that are disrupted or unavailable, reason for the disruption, anticipated duration, a description of alternative services or options.
TRAINING FOR STAFF
The following training will be provided to all employees or volunteers of Roadpost, every person who participates in developing the policies at Roadpost, and every other person who provides goods, services, or facilities on behalf of Roadpost:
- Review Roadpost policies, procedures, and practices pertaining to providing accessible customer service to customers with disabilities.
- Review of the requirements of the customer service standards.
- How to interact and communicate with people with various types of disabilities.
- How to interact and communicate with people with disabilities who may use assistive devices, require the assistance of a guide dog or service animal, or require the use of a support person.
- Instruction on how to use equipment or devices that are available at our premises or that we provide, that may help people with disabilities.
- Instructions on what to do if a person with a disability is having difficult accessing our services.
Training will be provided as soon as practicable to new employees, volunteers or contractors and revised training will be provided in the event of changes to legislation, procedures, policies, or practices. Roadpost will keep a record of training that includes the dates training was provided and the employee(s) who attended training.
CUSTOMER FEEDBACK
Roadpost welcomes feedback on the service provided to customers with disabilities. Those who wish to provide feedback to Roadpost can do so by contacting accessibility@roadpost.com. Roadpost commits to handling all feedback, including complaints in a timely manner. Upon request, Roadpost will ensure feedback can be shared through alternative methods by providing accessible formats and communication support.
QUESTIONS ABOUT THIS POLICY
If you have any questions or concerns about this policy or it’s related procedures, please contact accessibility@roadpost.com.
This policy and its related procedures will be reviewed as required in the event of legislative changes or changes to company procedures. Upon request, this policy is available in alternate formats.
Roadpost’s Multi-Year Accessibility Plan
Roadpost believes in equal opportunity and is committed to providing a barrier free environment that allows all people to maintain their independent and dignity.
As an organization, Roadpost will strive to meet the needs of individuals with disabilities in a timely and effective manner.
Roadpost’s Progress:
Training: Roadpost provides accessibility training to all employees and team members, including anyone involved in developing Roadpost policies.Recruitment, Assessment & Selection Process: Roadpost is an equal opportunity employer that values diversity in the workplace. Accommodation is available to candidates throughout the hiring process, upon request.
Feedback Process: Roadpost welcomes feedback on the service provided to customers with disabilities. Those who wish to provide feedback to Roadpost can do so by contacting accessibility@roadpost.com. Roadpost commits to handling all feedback in a timely manner. Upon request, Roadpost will ensure feedback can be shared through alternative methods by providing accessible formats and communication support.
Web Content Accessibility: Roadpost continues to work to meet the Web Content Accessibility Guidelines ensuring Roadpost web content is accessible to all.
Roadpost is committed to adapting, reviewing, and amending policies and practices going forward to ensure we are integrating feedback received and ensuring accessibility to all.